If I could leave a zero star I would. This must be the worst surgery in London. I have had years of bad experience with them. I would need to write an essay in order to list my complaints, however I will list my most recent. I recently had a total hip replacement which unfortunately had complications. after coming home from hospital I was told I needed my dressing changed after a week. Thursday 29th March I called the reception and explained my situation. I was told someone would call me back with a date and time. I explained I needed the dressing changed on Friday 1st March as per the hospital instructions. Nobody called me that day nor the next nor Monday 4th March. I had to ask my daughter to drive one hour on Sunday to change the dressing. She is not a nurse so would not know if my wound is healing correctly. I live 5 minutes walk from the surgery and still nobody could be bothered to contact me. This surgery is a joke and they should be held accountable for how they treat their patients.

My daughter has been ill for over a month, she called for an appointment but was only able to talk to them over the phone. They said she had to wait for a couple of weeks to see.if she improved before they would look at a treatment path. She has just called back a week and a half later and is still feeling ill (same symptoms). She has been told again by a different doctor that she has to wait a further 2 weeks before they will see her. The level of care has been below what I would expect. She is now very upset at the lack of any in person check.