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NameSummercroft Surgery
AddressStarts Hill Road
Farnborough
Orpington
BR6 7AR
Phone01689861098

Websitehttp://www.summercroft.ne

Email broccg.summercroft@nhs.n

RatingStar Rating 79 Reviews
CQCCQC Rating

CCGNHS Bromley CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Summercroft Surgery is a GP Practice in Orpington and provides a list of services listed below if available. This GP practice has 79 reviews with a rating of 3.1 out of 5 and a CQC rating of Good.

  Opening Times    Closed
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • Dressings clinic (nurse led)
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Summercroft Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49955 individuals have been screened out of a possible 1305 eligible people.

A total of 73.18007663 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		955
Cervical Screening Ages 50 to 64875 individuals have been screened out of a possible 1085 eligible people.

A total of 80.64516129 of possible patients have been screened which is above the required mimimum standard.		875
Overall number of GP appointments3161 Number of appointments in Apr 2024 from a practice list size of 9805 patients3161
Face to face appointments1817 Face to Face appointments in Apr 2024 which is 57.5% of the total number of appointments.1817
Home Visits3 Home Visits in Apr 2024 which is 0.1% of the total number of appointments.3
Telephone appointments1333 Telephone appointments in Apr 2024 which is 42.2% of the total number of appointments.1333
Unknown appointments8 Unknown appointments in Apr 2024 which is 0.3% of the total number of appointments.8
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
19

Good
15

Ok
15

Poor
13

Terrible
17

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Patient Reviews

Summercroft Surgery
By:Mel S
Date:Oct 21 2022
Rating:Star Rating
Review Source

I cannot fault Summercroft surgery. The staff have always been polite and understanding to me. I appreciate that sometimes there is a wait to be answered on the phone. We all want to be answered in the shortest possible time, this of course is not possible because of the large number of patients calling at the same time. Thank you Summercroft.

Summercroft Surgery
By:Anonymous
Date:Aug 13 2019
Rating:Star Rating
Review Source

Given up all hope to book a routine appointment for my child. After 4 weeks for ringing the surgery with NO luck as the appointments have been taken. Tried booking with their online system again NO luck.
Original Comment Report...

Reply from Summercroft Surgery
Sat, 17 Aug 2019 11:56:14 +0100

I'm sorry to hear of your problems booking a routine appointment - 4 weeks is a very long time to be trying to arrange this so appriciate your frustration. Please contact me directly so that I can look into the circumstances which lead to your difficulties and so that I can arrange an appointment to accomodate you. Kind regards, Carla Michalska Practice Manager Summercroft Surgery

Summercroft Surgery
By:Anonymous
Date:Jul 31 2019
Rating:Star Rating
Review Source

I was recently referred to a secondary care service at my local hospital and was informed that I would have to come into the service to collect my e-referral documents so that I could set up an appointment. I work full time and frequently, long hours ( in the NHS) and cannot easily take time off work to go into the surgery to collect documents. In these circumstances, it was three weeks later that I collected my documents and could set up an appointment. This strikes me as an archaic practice; which created an unnecessary delay in me accessing healthcare. Surely such documents could be emailed to patients, so that they can access the care and treatment they need in a timely manner? This practice's procedures are rigid, old fashioned and are not patient friendly. In a modern NHS there should be quick and easy ways to deliver health care and not one that requires visiting the surgery to collect a document, without offering electronic means of communication which are faster and time efficient for patients.
Original Comment Report...

Reply from Summercroft Surgery
Sat, 17 Aug 2019 13:39:05 +0100

I have discussed your experience with the practice referrals team. It is prefferable for referral information to be sent to patients by eletronic means where possible, and this can arranged when requestsed. The reason for this being that it is the most efficient use of practice resources whilst also reducing footfall, impacting on the practice carpark and reception front desk service. I am sorry that this option was not offered to you and for the inconvenience that this caused, which then lead to delays in your treatment. I understand from your feedback that this affected your patient experience. The reason that email cannot be used as a default option for all of our patients is due to concerns regarding data security and patient confidentiality. Also due to the needs of particular patient groups. Following your feedback we have considered ways in which we can encourage clinicans to seek explicit patient consent to email referral information to those who would find this option preferable during their consultation; and how this can then be communicated to the referrals team effectively. Consideration has also been put into ways in which the practice can ensure patient contact information is accurate and upto date for security purposes. This will be fedback to the clinical and practice team. I would like to apologise again for your experience and for the frustrations that this caused. Thank you for your time sharing your feedback to enable us to make improvements to our service and patient experience going forward. Should you wish to discuss your experiences in any further detail please do not hesitate to contact me. Kind regards, Carla Michalska Practice Manager

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Summercroft Surgery

GP Practice in Orpington

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