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NameNapier Road Surgery
Address151 Napier Road
Gillingham
ME7 4HH
Phone01634580480

Fax01634 281851

Websitehttp://www.janasurgery.co

Email

RatingStar Rating 6 Reviews
CQCCQC Rating

CCGNHS Medway CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Napier Road Surgery is a GP Practice in Gillingham and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 2.5 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:00-13:0015:00-18:00
Tue08:00-13:0018:30-19:45
Wed08:00-13:0015:00-18:00
Thu08:00-13:0015:00-18:00
Fri08:00-13:0015:00-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Napier Road Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49350 individuals have been screened out of a possible 510 eligible people.

A total of 68.62745098 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
350
Cervical Screening Ages 50 to 64160 individuals have been screened out of a possible 205 eligible people.

A total of 78.04878049 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
160
Overall number of GP appointments918 Number of appointments in Apr 2024 from a practice list size of 2942 patients918
Face to face appointments557 Face to Face appointments in Apr 2024 which is 60.7% of the total number of appointments.557
Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
Telephone appointments361 Telephone appointments in Apr 2024 which is 39.3% of the total number of appointments.361
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
1

Good
1

Ok
 

Poor
2

Terrible
2

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Patient Reviews

Napier Road Surgery
By:Anonymous
Date:Jun 27 2019
Rating:Star Rating
Review Source

Do not pay too much attention to the other reviews given here as they do not break down the two aspects of a GP's surgery. When you get in to see the Doctor you will ALWAYS be listened to, treated with respect and given the best care. The problem is BEFORE you get in to see the Doctor. One receptionist would struggle to find her nose with her finger and the other, with the questions she tries to ask, thinks she is a doctor whilst the Practice Manager appears a figment of someone's imagination as you can't actually get hold of her! Be calm, be assertive (NOT aggressive) and remember Doctor will care for you which is more than can be said by these nameless, faceless multi-GP practices. And as for times of appointments - if you want to be seen on time, GO PRIVATE! This is a working GP surgery and Doctor has other people to see before arriving for surgery (not an extra hour in bed just to annoy you!). And remember, when you are seen, he will give you the time YOU need which will have a knock-on effect on other's timings, but he will stay as late as he needs to in order to see everybody? Isn't a few minutes of your time worth it in return for that level of care and commitment?
Original Comment Report...

Napier Road Surgery
By:Anonymous
Date:Dec 31 2018
Rating:Star Rating
Review Source

I've used this surgery for a few years now and can honestly say this is probably one of the worst and most unprofessional surgeries that I have come across. The receptionists are extremely rude and most importantly the doctor is highly unprofessional and rude. Begged and pleaded for him to fill out my private medical forms, as he said he didn't have to do it when in fact he must, he delayed it as much as possible, over charged me and still filled it out wrong. Then when it came to needing blood tests, scans and surgery he tries to convince you that you are completely fine even though one of the top neurosurgeons in the country had written to him saying that scans and surgery were the only way forward. Using stories of his own issues as a child he tried to persuade me to not have surgery, then after I insisted he still tried to put as many roadblocks in the way as possible. Its come to the point that when the thought of seeing him fills me with dread and worry. The doctor lacks empathy and acts in the most unprofessional manner where he raises his voice if you disagree with what he says and insist on having an MRI. Avoid at all costs.
Original Comment Report...

Napier Road Surgery
By:Anonymous
Date:Jul 28 2015
Rating:Star Rating
Review Source

I'm not totally pleased with the way this GP handles ones health care and the level of attention is so poor. Tends to make decision for you and tells you that's the only option available when people like me have researched and asked other GPs who are my friends. This practise also forgets that other people are proffesionals in their own field and there is need for respect and not treating patients as if they are illiterates or laboratory pigeons for experiment. Reseptionist are also full of themselfs, not respectful or considerate in any sense. I thing its my life and for me to entrust it into your surgery's hand there must be trust!
Original Comment Report...

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Napier Road Surgery

GP Practice in Gillingham

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