Reply from Horsmonden Surgery
Fri, 19 Jul 2019 08:04:04 +0100

We are sorry to hear that you were unhappy with your visit to the surgery. However, your appointment was with the dermatologist and the scheduling of clinics and booking of appointments is done by West Kent Dermatology - we are simply the venue at which the clinics are held. When you queried with our receptionist the fact that another patient had been called in before you she tells me you were advised that you were the third patient on the list, that the doctor was running slightly late but that she did not know why, and that you would be the next patient to be called. Unfortunately you left the surgery without advising the receptionist and so your appointment was missed. We apologise if you misunderstood our receptionist's explanation, which was not intended to be a flippant comment, and we hope that you appreciate that doctors' clinics do not always run as planned - no matter how early in the day's schedule. We have passed on your comments to West Kent Dermatology and you should contact them about the scheduling of appointments.