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NameWest Malling Group Practice
AddressMilverton
116 High Street
West Malling
ME19 6NE
Phone01732870212

Fax01732 842437

Website

Email

RatingStar Rating 35 Reviews
CQCCQC Rating

CCGNHS West Kent CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
West Malling Group Practice is a GP Practice in West Malling and provides a list of services listed below if available. This GP practice has 34 reviews with a rating of 2.4 out of 5.

  Opening Times    Closed
DayOpening Times
Mon08:15-18:00
Tue08:15-18:00
Wed08:15-18:00
Thu08:15-18:00
Fri08:15-18:00
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  GP LocationDirections
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GP Services
  • Learning disability health check
  • Travel health with yellow fever
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how West Malling Group Practice is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 492570 individuals have been screened out of a possible 3455 eligible people.

A total of 74.38494935 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
2570
Cervical Screening Ages 50 to 641535 individuals have been screened out of a possible 1995 eligible people.

A total of 76.94235589 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
1535
Overall number of GP appointments7429 Number of appointments in Apr 2024 from a practice list size of 20979 patients7429
Face to face appointments4695 Face to Face appointments in Apr 2024 which is 63.2% of the total number of appointments.4695
Home Visits59 Home Visits in Apr 2024 which is 0.8% of the total number of appointments.59
Telephone appointments2662 Telephone appointments in Apr 2024 which is 35.8% of the total number of appointments.2662
Unknown appointments13 Unknown appointments in Apr 2024 which is 0.2% of the total number of appointments.13
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
5

Good
4

Ok
6

Poor
4

Terrible
16

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Patient Reviews

West Malling Group Practice
By:West M
Date:Aug 15 2019
Rating:Star Rating
Review Source

Absolutely diabolical surgery. Not only are the staff incredibly rude over the phone and clearly have no time for patients, but they repeatedly hung up on me for no reason! Following a call I had to make to 111 I was advised to get in contact with West Malling GP. However I have spent the last 2 hours unable to even reach their reception department due to their staff team hanging up the phone as soon as my call is put through. This is frankly unacceptable and has caused a huge amount of stress for me. Avoid at all costs!!!
Original Comment Report...

Reply from West Malling Group Practice
Fri, 16 Aug 2019 16:03:10 +0100

Thank you for your comments. We have referred reports that calls are being cut off to the system supplier who is currently investigating why this is happening. If you could please email us via westmalling@nhs.net giving your details and the number you were calling from, we will be more than happy to pass your details to the engineers to investigate further. We apologise for the inconvenience this is causing

West Malling Group Practice
By:Anonymous
Date:May 22 2019
Rating:Star Rating
Review Source

thank you to my doctor. I saw her in clinic this morning and she has a lovely manner. So warm and smiley, makes you relax. Gosh she was thorough too thank you so much
Original Comment Report...

Reply from West Malling Group Practice
Fri, 16 Aug 2019 16:05:00 +0100

Thank you for taking time to send in your welcomed feedback which is very much appreciated.

West Malling Group Practice
By:Anonymous
Date:May 8 2019
Rating:Star Rating
Review Source

I feel I have to defend this surgery as i often hear people moaning about it, but my personal experience is an entirely positive one. Registering was easy, the receptionists are all very kind over the three sites; I worked as a receptionist for a long time and it’s an extremely difficult job. Even the most patient of people would find it hard to take the constants abuse and moaning without it reflecting their mood. I managed to get an appointment within a week of registering - I was directed to the kings hill site which offers later appointments. Perfect for those like me who work late. The doctor was so kind and considerate, she did not make me feel rushed and she took my problems seriously. I left with all my medication having been transferred onto my new records and the doctor even made sure I had enough medication at home. She prescribed me a new medication and asked to see me a week later to check on me. I always receive reminders about my appointments and can book online. This surgery is so much better than the one I transferred from in London and I am very grateful. Thank you.
Original Comment Report...

Reply from West Malling Group Practice
Fri, 16 Aug 2019 16:15:38 +0100

Thank you for taking the time to write in with your comments. Our staff work extremely hard to provide the best service to our patients which can at times be very challenging.

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West Malling Group Practice

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