The Doctors were ALL really good but I have changed surgeries after 9 years because the receptionists at New Dover Road were always so rude, unpleasant and unhelpful. I understand that it is a thankless job but a little compassion and understanding would go a long way to pacify scared, worried patients. My husband has remained with the surgery as he is undergoing long term treatment. After a being in a queue of 24 people he finally spoke to a receptionist about his concern because of excessive bleeding and was told to go to a pharmacist before phoning the surgery again. He is in his 80’s and deserved a little sympathy instead of a curt response.

Rude, abrupt and uncaring. The quality of service and professionalism from the reception desk is appalling. After waiting for over 10 minuets to get through to reception was told I had to call back again in the morning to see if I could make an appointment. On questioning the level of service I was told to find somewhere better if I could find it, when I asked the receptionist for her name to make a complaint she hung up on me. You re left feeling that your health is an inconvenience to their day.

I had ridiculous experience here in this surgery ,receptionist don t know how to respect patients.Their service is worst .I feel v bad because they don t care for patients.I don t know where to complaint about what happened with me ...am v stressed because of their behaviour.
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