Who do the receptionists think they are dealing with? I asked for an email to be resent with 2 sick notes for me ... you would have thought that I'd asked for the moon on a plate.... talk about asking for the impossible!!!! First they didn't know who had first sent it then they where to busy to resend it and I should go to the surgery to collect it, then they would maybe resend it later . This took 4 phone calls and several times the phone being put down on me.i got 1 email with 1 sick note instead of 2.a couple of hours later. I had to walk to the surgery for the 2nd note next day with bad legs (part of my condition) A week later I had to call them chasing a MRI scan results that no one had still just as bad service. Again they put the telephone down on me. Called back and requested to speak to the office Manager I was told they would call me back shortly... it's now 24 hours and I'm still waiting for the call bac. But it shows how much respect they have for there patients.. Such bad management and service.. Don't put yourself through this!!!!

I have been with this surgery for only a few weeks and have already decided to go to a different one. I tried to explain that the medication I am currently on is making me feel suicidal and that it isn’t safe for me to be on it. Dr Sadler was unsympathetic and frankly, quite rude about the situation. Claiming that it wasn’t something he would be dealing with. And that I’d be better off talking to the mental health team. I told him that GP’s have been in charge of prescribing my medication for mental health for over 10 years. When I asked him to explain why he didn’t want to help get me off of medication that is making me suicidal, he refused to answer the question. Then said “I can do a referral to the mental health team if you want.” In a tone that would suggest he didn’t care about the outcome. I do not understand why he refused to help me and why he would be so unsympathetic towards a patient that has opened up about being suicidal. There is a patient information leaflet that comes with medication stating that if your symptoms worsen, or if you are suffering from suicidal thoughts, contact your GP. Yet when i did exactly what i was instructed to do, i was refused help. And what's worse, he didn't bother to even say/spell my name correctly and has openly told me he didn't have my notes in front of him during our appointment on the telephone. Do not waste your time with this doctor or this surgery as they are completely incompetent.