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NameThe Ridgeway Surgery
Address1 Mount Echo Avenue
Chingford
London
E4 7JX
Phone0208 523 7722

Fax020 8559 3075

Websitehttps://www.ridgewaysurge

Email

RatingStar Rating 47 Reviews
CQCCQC Rating

CCGNHS Waltham Forest CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
The Ridgeway Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 47 reviews with a rating of 2.8 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:00-18:30
Tue08:00-20:00
Wed08:00-18:30
Thu08:00-20:00
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Ridgeway Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49695 individuals have been screened out of a possible 990 eligible people.

A total of 70.2020202 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		695
Cervical Screening Ages 50 to 64600 individuals have been screened out of a possible 740 eligible people.

A total of 81.08108108 of possible patients have been screened which is above the required mimimum standard.		600
Overall number of GP appointments2681 Number of appointments in Apr 2024 from a practice list size of 6720 patients2681
Face to face appointments1281 Face to Face appointments in Apr 2024 which is 47.8% of the total number of appointments.1281
Home Visits1 Home Visits in Apr 2024 which is 0% of the total number of appointments.1
Telephone appointments1365 Telephone appointments in Apr 2024 which is 50.9% of the total number of appointments.1365
Unknown appointments34 Unknown appointments in Apr 2024 which is 1.3% of the total number of appointments.34
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
10

Good
4

Ok
11

Poor
12

Terrible
10

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Patient Reviews

The Ridgeway Surgery
By:Anonymous
Date:Apr 24 2019
Rating:Star Rating
Review Source

I have recently found the service at this GP practice to be appalling. I have been kept waiting for more than 40mins many times. After being told to come for an emergency appointment being in bed most of the week, I waited more than 40 minutes in the waiting room at 6.00pm. I saw the GP walk past the waiting room door a couple of times but ignored the fact that I was still waiting to see them. When I dare ask - did you forget me? She replied I have other work to do not just seeing patients in a very curt and rude manner. When someone is feeling ill it does not take much to show some compassion.
Original Comment Report...

Reply from The Ridgeway Surgery
Fri, 30 Aug 2019 12:17:00 +0100

We are very sorry that you had a negative experience at the practice. Your comments have been noted. Please contact the surgery to speak with the Practice Manager if you wish to discuss further.

The Ridgeway Surgery
By:Jean g
Date:Oct 28 2021
Rating:Star Rating
Review Source

My husband 84 years of age, called in at the surgery today to try and get an appointment. Having had a heart attack and stents put in ,recently has been suffering chest pains. He told reception that he expected it was probably muscular and his red spray( under the tongue) had helped. All he wanted was a appointment for a quick check up and reassurance. He was instead just told to go to A@E. Surely this is out of order and wrong? Not at all helpful. Explanation please?

The Ridgeway Surgery
By:Anonymous
Date:May 20 2019
Rating:Star Rating
Review Source

What has happened to this surgery ? It used to be very easy to get information, appointments or even just be able to speak to someone. Now nobody answers the phones, it is unfriendly and u can never ever just get an appointment. U have to call back or go online I just want to be able to get an appointment please. I am considering finding another doctor after being with ridgeway surgery for 35 years.
Original Comment Report...

Reply from The Ridgeway Surgery
Fri, 30 Aug 2019 11:49:03 +0100

Thank you for your feedback, we are sorry to hear of the difficulty you have had in booking an appointment, your comments have been shared with the practice staff including the doctors. We endeavour to accommodate our patients in a timely manner and have on the day emergency appointments available. Additionally there are now some routine appointments which become available on a daily basis. In any situation where a GP feels a same day appointment is clinically necessary patients are accommodated as extras. In addition telephone advice can also be sought. We pride ourselves on our GP access and apologise that you feel that you have had difficulties on this occasion. Please see below a few links for you to access online appointments https://www.ilovemygp.com/ https://www.nhs.uk/apps-library/nhs-app/ https://www.patientaccess.com (password and pin needed from reception) www.mygp.io/app (Mobile phone app)

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The Ridgeway Surgery

GP Practice in Chingford

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