I am currently on the phone for the last 30 minutes...'caller no.1' apparently. I called earlier to be told that they don't have my prescription ready as GP has to look at it - it's in an in-tray!!! and to call back in the afternoon. It took me 15 minutes for someone to answer then... It was submitted by a consultant on Saturday. I have been waiting 3 days for a prescription for a sore condition. No apology. This GP is dire. Receptions are often rude and have a very bad attitude. I have complained before but nothing improves. No one answering...no one answering...This is a joke. I am still caller no.1 apparently. I see there are many complaints so I am not the only one who thinks this surgery is lacking. Totally unmanaged. Staff rude and unhelpful. I have had the phone put down on me too. Now, no one is answering. What if this was a matter of life and death? This is disgraceful. No body there??!!! Still waiting for someone to answer my phone call!!!

The pandemic is over, but probably not in this surgery,getting face to face consultation with a doctor is almost a miracle,

I have rang all 3 sites now but my call wasn’t picked up anywhere. Starting at caller #3, then 2, but call never answered. I reckon it’s a pre-recorded message and staff don’t answer calls after 5pm (it’s Friday). Very disappointing and unprofessional!