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NameDell Medical Centre
Address111 Orsett Road
Grays
RM17 5HB
Phone01375369265

Fax01375 369270

Websitehttp://www.dellandstanfor

Email

RatingStar Rating 6 Reviews
CQCCQC Rating

CCGNHS Thurrock CCG
E PrescriptionsAvailable
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 GP Information
Dell Medical Centre is a GP Practice in Grays and provides a list of services listed below if available. This GP practice has 6 reviews with a rating of 2.8 out of 5.

  Opening Times    
DayOpening Times
Mon09:00-12:0018:30-19:30
Tue09:00-12:0012:00-17:30
Wed09:00-12:0012:00-17:30
Thu09:00-13:00
Fri09:00-12:0012:00-17:30
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  GP LocationDirections
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GP Services
  • Learning disability health check
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Dell Medical Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49665 individuals have been screened out of a possible 880 eligible people.

A total of 75.56818182 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		665
Cervical Screening Ages 50 to 64410 individuals have been screened out of a possible 480 eligible people.

A total of 85.41666667 of possible patients have been screened which is above the required mimimum standard.		410
Overall number of GP appointments2564 Number of appointments in Apr 2024 from a practice list size of 5310 patients2564
Face to face appointments2111 Face to Face appointments in Apr 2024 which is 82.3% of the total number of appointments.2111
Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
Telephone appointments422 Telephone appointments in Apr 2024 which is 16.5% of the total number of appointments.422
Unknown appointments31 Unknown appointments in Apr 2024 which is 1.2% of the total number of appointments.31
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
2

Good
1

Ok
 

Poor
 

Terrible
3

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Patient Reviews

Dell Medical Centre
By:Anonymous
Date:Sep 13 2019
Rating:Star Rating
Review Source

She demanded to know personal details so she could forward it to a GP. Insinuating that I had ordered an item that had never before Been prescribed simply because the GO didn't know the trade name that is on the box. Deteriorated into rudeness from the reception and thought it was ok to treat me like a liar or Idiot Written complaint has been sent to NHS England
Original Comment Report...

Reply from Dell Medical Centre
Thu, 26 Sep 2019 15:04:22 +0100

Dear Mr Ward, I would like to start apologizing for your recent experience and that you were not satisfied with the service provided. We undertook a thorough investigation of your complaint. The receptionist followed the surgery’s prescribing protocol and the advice from the doctor in order to ensure that our prescribing is safe and appropriate. Our staff follow strict instructions not to ask any inappropriate personal questions. Once more, I am are very sorry that you were not satisfied with the service provided and for the trouble you have experienced. However, we are grateful for your feedback as it has provided us with areas of improvement we can strive to achieve going forward. Furthermore, I will be contacting you shortly to discuss the issues you raised. Please don’t hesitate to contact me at your earliest convenience, if you wish. Many thanks, your Practice Manager, Magda Wendorff

Dell Medical Centre
By:Anonymous
Date:Aug 1 2018
Rating:Star Rating
Review Source

I was a patient of a Dr a few years ago when I lived in Stanford-le-Hope and was lucky enough to register with him when I moved to Grays. the practice is very friendly and the staff are very helpful. It almost has a family atmosphere they seem to know their patients really well. For example, the other day I was sitting in the waiting room and the practice nurse noticed me there and came over to remind me to come and see her in September. If you are lucky enough to live in the catchment area for this GP surgery I would highly recommend it.
Original Comment Report...

Reply from Dell Medical Centre
Thu, 26 Sep 2019 15:05:01 +0100

Thank you very much for your kind words. We are always happy to help.

Dell Medical Centre
By:Anonymous
Date:Mar 2 2018
Rating:Star Rating
Review Source

Spoke with some one over the phone they told me I can’t register with them as I have another surgery who I don’t want to be with they were very rude and unhelpful and refused to help me register
Original Comment Report...

Reply from Dell Medical Centre
Tue, 15 May 2018 11:51:04 +0100

We are really sorry to hear that you feel you had a bad experience when contacting our surgery. Please note that our small practice is oversubscribed with a small catchment area. Receptionists are advised to explain patients who would like to register with the surgery the registration policy for new patients. Unfortunately, sometimes the receptionists have to explain patients that we wouldn’t be able to register them. Practice management spoke with all receptionists and it was felt that at no occasion they responded inappropriately to recent requests by patients who wanted to register at our surgery. Please note that all calls are recorded. Practice management reviewed again with receptionists the policy of registering new patients and the importance of good and courteous communications skills when interacting with patients. Again, we are sorry to hear that you felt you had a bad experience when contacting our surgery. We wish you and your family all the best for the future.

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Dell Medical Centre

GP Practice in Grays

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