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| Name | Kings Medical Centre | ||||||
| Address | 23 Kings Avenue Buckhurst Hill IG9 5LP | ||||||
| Phone | 0208 504 0122 | ||||||
| Fax | 0208 559 2984 | ||||||
| Website | http://www.kingsmedicalce | ||||||
| weccg.kmc@nhs.net | |||||||
| Rating |  26 Reviews | ||||||
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| CCG | NHS West Essex CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | |||||||
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| See More Doctors near here | |||||||
| GP Information |
| Kings Medical Centre is a GP Practice in Buckhurst Hill and provides a list of services listed below if available. This GP practice has 26 reviews with a rating of 3.8 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-13:00 | 14:00-18:30 | ||
| Tue | 08:00-13:00 | 14:00-18:30 | ||
| Wed | 08:00-13:00 | |||
| Thu | 08:00-13:00 | 14:00-18:30 | ||
| Fri | 08:00-13:00 | 14:00-18:30 | ||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Kings Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 990 individuals have been screened out of a possible 1315 eligible people.A total of 75.2851711 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 990 |
| Cervical Screening Ages 50 to 64 | 630 individuals have been screened out of a possible 785 eligible people.A total of 80.25477707 of possible patients have been screened which is above the required mimimum standard. | 630 |
| Overall number of GP appointments | 2742 Number of appointments in Apr 2024 from a practice list size of 7852 patients | 2742 |
| Face to face appointments | 2129 Face to Face appointments in Apr 2024 which is 77.6% of the total number of appointments. | 2129 |
| Home Visits | 18 Home Visits in Apr 2024 which is 0.7% of the total number of appointments. | 18 |
| Telephone appointments | 465 Telephone appointments in Apr 2024 which is 17% of the total number of appointments. | 465 |
| Unknown appointments | 97 Unknown appointments in Apr 2024 which is 3.5% of the total number of appointments. | 97 |
| Video call appointments | 33 Video call appointments in Apr 2024 which is 1.2% of the total number of appointments. | 33 |
| Excellent | 10 |
| Good | 9 |
| Ok | 2 |
| Poor | 2 |
| Terrible | 3 |
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My partner has been unwell for a number of months. We signed up to the practice as we had just moved to the area and needed to see a doctor quickly. The first doctor was great and asked to see him again a couple of days later to check how he was doing. When we rang to book that appointment, he had to see a different doctor. This doctor seemed to lack basic bedside manner, asking my partner to ‘hurry up as they were losing the will to live’. Not the best thing to say to someone who is currently experiencing complex and frightening health problems. We then had to see ANOTHER doctor, who finally ordered blood tests / samples. Instead of the usual practice of asking my partner to book an appointment, he was just asked to come and get a prescription. When he enquired why he needed it, the receptionist said that they didn’t know, but the test results had come back. The level of disorganisation is staggering and basic patient care is non existent. Will be moving GPs imminently. | |||||||
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My experience of this surgery has been excellent. The reception staff are all friendly and helpful. I work during the day and always find it easy to book an appointment at the weekend. I ran short of my repeat prescription, left a note on the request and it was processed the same day. At my last appointment the doctor did not rush me, seemed genuinely interested in me, and I walked out of the room feeling like I had been listened to. In the continuous climate of change and criticism of the NHS, this surgery is a breath of fresh air! | |||||||
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My mum called on 04/03/2019 - I remember the date as it was her birthday. My mum had breast cancer five years ago, and ever since has been on Tamoxifen, which is absolutely crucial to her recovery. Unfortunately, the pharmacy hadn't phoned my mum to let her know her supply was running out and that they have her new supply in, so my mum ran out of her pills and had to go to Safedales pharmacy on a Sunday for an emergency supply. On the Monday, the 4th of March, my mum called Kings Medical Centre to double check that everything was okay as she hadn't been contacted to let her know her medication was running out. The person that answered the phone to my mum was absolutely disgustingly to her, as if my mum hadn't been on this medication for five years and she had no idea what she was talking about. Apparently my mum's medicine wouldn't have been restocked as everyone on repeat prescriptions HAS to have a review at the doctors every few months. This is incorrect as not everyones situation is the same, especially not my mums. The receptionist said this in such a patronising and demanding way as if my mum hadn't been doing the exact same thing for the last five years! My mum then expressed how important it was that she got her prescription immediately, and all the receptionist replied was 'there are loads of people on life threatening drugs'. This is no way a person in health care should be speaking to a recovering cancer patient. I am honestly disgusted at how my mum was treated, she got off the phone super teary and I was absolutely fuming myself. I have never had a bad experience here and the doctors are great, but this has made me not want to come back. Someone who is that heartless to patients should NOT be working in a doctor's practice as a receptionist. | |||||||
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