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NameSouthend Road Surgery
Address271A Southend Road
Stanford Le Hope
SS17 8HD
Phone01375679316

Fax01375 679335

Websitehttp://www.southendroadsu

Email

RatingStar Rating 8 Reviews
CQCCQC Rating

CCGNHS Thurrock CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Southend Road Surgery is a GP Practice in Stanford Le Hope and provides a list of services listed below if available. This GP practice has 8 reviews with a rating of 3 out of 5.

  Opening Times    Closed
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-18:30
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GP Services
  • Learning disability health check
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Southend Road Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49330 individuals have been screened out of a possible 445 eligible people.

A total of 74.15730337 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
330
Cervical Screening Ages 50 to 64160 individuals have been screened out of a possible 225 eligible people.

A total of 71.11111111 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
160
Overall number of GP appointments887 Number of appointments in Apr 2024 from a practice list size of 2703 patients887
Face to face appointments362 Face to Face appointments in Apr 2024 which is 40.8% of the total number of appointments.362
Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
Telephone appointments186 Telephone appointments in Apr 2024 which is 21% of the total number of appointments.186
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments339 Video call appointments in Apr 2024 which is 38.2% of the total number of appointments.339


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   Patient Ratings
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Excellent
2

Good
2

Ok
 

Poor
2

Terrible
2

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Patient Reviews

Southend Road Surgery
By:Anonymous
Date:Jun 13 2018
Rating:Star Rating
Review Source

Totally unacceptable my daughter is very poorly and has been trying to get an appt for two days And has rang on so many occasions during the day only for a rude receptionists to say no appts ring back Tommorow She is very poorly and this is unacceptable
Original Comment Report...

Reply from Southend Road Surgery
Mon, 18 Jun 2018 10:44:48 +0100

Dear patient, I understand that access is a problem for all GP surgeries in general. We operate a policy that offers "on the day" appointments that are released twice daily - at 08:30 and 15:30 - every weekday, as well as evening and weekend daytime appointments at the locally based health hub. Therefore, we are always able to offer an appointment with a GP within the next three days. Of course, if you wish to consult a particular GP, this will cut down the opportunities for patients to be seen quickly. I am sorry that you found the reception staff to be rude, and I am happy to listen to any concern you may have if you contact the surgery directly to discuss this individual matter. The Practice Manager

Southend Road Surgery
By:Southend R
Date:Feb 8 2018
Rating:Star Rating
Review Source

Absolutely useless appointment system. The phone line is constantly busy when you want to book an appointment and even when I did eventually get an appointment, it was with the wrong person so I couldn't actually be seen! Wouldn't advise anyone to sign up here.
Original Comment Report...

Reply from Southend Road Surgery
Fri, 09 Feb 2018 12:03:37 Z

Dear Patient, I would be grateful if you could contact the surgery and leave your details so that I may investigate this matter further. I agree that the telephone lines are busy at peak times, but am not sure why your appointment at the practice was with the wrong person. I would definitely like to look into this further so we can improve your opinion of the practice, and to ensure this is not a regular occurrence. Thank you.

Southend Road Surgery
By:Val
Date:Dec 23 2020
Rating:Star Rating
Review Source

Have been with this surgery for over 2 years. Phones are busy first thing but later in the morning fine. Receptionist always helpful and Doctor is kind, patient and thorough.

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Southend Road Surgery

GP Practice in Stanford Le Hope

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