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NameLynwood Surgery
Address9 Lynwood Road
Ealing
London
W5 1JQ
Phone02089977522

Fax020 8997 9429

Websitehttps://systmonline.tpp-u

Email

RatingStar Rating 15 Reviews
CQCCQC Rating

CCGNHS Ealing CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
Lynwood Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 2.8 out of 5.

  Opening Times    Closed
DayOpening Times
Mon09:00-13:0015:00-18:00
Tue09:00-13:0015:00-18:00
Wed09:00-13:00
Thu09:00-13:0015:00-18:00
Fri09:00-13:0015:00-18:00
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   Patient Ratings
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Excellent
3

Good
4

Ok
1

Poor
1

Terrible
6

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Patient Reviews

Lynwood Surgery
By:Anonymous
Date:Oct 18 2018
Rating:Star Rating
Review Source

I have been in this surgery over 15 years and it’s even getting better than before as before; I use to get the appointmen within 2 to 5 days and wait 30 min to see the dr, But now I can have same day emergency appointment and I see my dr on time. The Practice manger is really nice ( much better than the previous one) as the new practice manager very polite and humble and goes out of her way to help us and listens to our comments.
Original Comment Report...

Reply from Lynwood Surgery
Tue, 13 Aug 2019 16:12:14 +0100

Dear Patient Thank you for your positive comments. It is nice to see that the hard work and improvement efforts we have put in the practice has been noticed and reflected by your experience. It is such a morale boost for all and I will pass on your comment to all at our staff meeting. we are very grateful for your feedback. Kind regards Dahlia Alnaimy Practice Manager

Lynwood Surgery
By:Dr H
Date:Jun 26 2018
Rating:Star Rating
Review Source

Whenever I phone in no answers, the phone rings and rings. When I decide to hang up (waiting 5 minutes at times) .. I then call back and still just rings... need more staff???? If and when I get through, have to wait at least a week for an appointment. When I get a telephone contsotation booked and i call in for the consultation.. guess what.. no one answers the phone.. just happened to me again today.. phone rang for 10 minutes when I called in for my appointment. How long should I hold on for it to be answered???? Time to change GP... appalling service
Original Comment Report...

Reply from Dr Haider Al-Hasani
Wed, 27 Jun 2018 10:21:25 +0100

Dear Patient Thank you for your feedback. We are sorry to hear that you are unsatisfied with the surgery and that you are unable to get an appointment. Although we are a busy practice and access is an issue in all London practices due to increased demand on all services, our Practice offers various options for patients to book an appointment. This can be done by 1) Pre booking an appointment up to 2 weeks ahead, 2) Booking online, 3) On the day, 4) Telephone consultation 5) Emergency appointments. 6- We also have appointments in extended hours, which suit patients who are working. Unfortunately, we cannot always meet the demands and expectations of the patients which then results in negative feedback ((which I have noticed that you have copied and pasted your negative feedback on TWO different GP surgeries website)). It’s a pity you have not given your name as I could have spoken to you. If you need to discuss this further please feel free to contact me. Kind regards Practice Manager

Lynwood Surgery
By:Anonymous
Date:Jan 18 2018
Rating:Star Rating
Review Source

I registered in a surgery as I needed urgent gp consultation. I was informed that it'll take up to 5 working days to process my application form. It's almost two weeks today since then. After many calls I was told that my application got lost. Waste of time and incompetence are the words coming to my mind to describe this place, very disappointed!
Original Comment Report...

Reply from Lynwood Surgery
Thu, 18 Oct 2018 10:49:49 +0100

Dear Patient Thank you for taking the time to express your concerns regarding your experience. We are sorry that you felt the need to right this comments and we value your feedback, we appreciate it if you can come and see me so I can investigate and discuss the issues you have raised. Kind Regards practice Manager

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Lynwood Surgery

GP Practice in Ealing

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