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| Name | Potterells Medical Centre | ||||||
| Address | Station Road North Mymms Hatfield AL9 7SN | ||||||
| Phone | 01707273338 | ||||||
| Fax | 01707 263564 | ||||||
| Website | |||||||
| Rating |  8 Reviews | ||||||
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| CCG | NHS East And North Hertfordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | |||||||
| Share |
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| See More Doctors near here | |||||||
| GP Information |
| Potterells Medical Centre is a GP Practice in Hatfield and provides a list of services listed below if available. This GP practice has 8 reviews with a rating of 2.9 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:30-12:00 | 13:30-19:00 | ||
| Tue | 08:30-11:00 | 16:00-19:00 | ||
| Wed | 08:30-13:00 | 16:30-19:00 | ||
| Thu | 09:00-13:00 | 13:30-18:00 | ||
| Fri | 08:00-13:00 | 16:00-19:00 | ||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Potterells Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1185 individuals have been screened out of a possible 2320 eligible people.A total of 51.07758621 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1185 |
| Cervical Screening Ages 50 to 64 | 760 individuals have been screened out of a possible 960 eligible people.A total of 79.16666667 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 760 |
| Overall number of GP appointments | 5528 Number of appointments in Apr 2024 from a practice list size of 16712 patients | 5528 |
| Face to face appointments | 4193 Face to Face appointments in Apr 2024 which is 75.9% of the total number of appointments. | 4193 |
| Home Visits | 3 Home Visits in Apr 2024 which is 0.1% of the total number of appointments. | 3 |
| Telephone appointments | 580 Telephone appointments in Apr 2024 which is 10.5% of the total number of appointments. | 580 |
| Unknown appointments | 143 Unknown appointments in Apr 2024 which is 2.6% of the total number of appointments. | 143 |
| Video call appointments | 609 Video call appointments in Apr 2024 which is 11% of the total number of appointments. | 609 |
| Excellent | 3 |
| Good |
| Ok |
| Poor | 3 |
| Terrible | 2 |
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The reviews are not wrong. It’s really bad that although we pay for healthcare we get to deal with such unprofessional staff at reception. It doesn’t matter if you are dealing with them over the phone or face to face, they are rude to a point of wanting to change Surgery.Why do we have to tolerate their attitude? Why can’t they be friendly and understanding.Their job is to help, if they don’t like working there, they should just quit, not talk down on people in need. Do review your staff.You’d think at their age they would be at least considerate of patients. | |||||||
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The receptionist are so unhelpful the majority of time.I was on hold for 20 minutes and when they picked up I was told I should go online and do an e-consultation.First, there is no such thing on the surgery’s portal.Second, I explained to her that all I wanted was a prescription for the cream I was given 7 days ago because it ran out. It felt like she just wanted to hang up and get rid of me, which she did. After trying to find a way for an e-consultation, I work in IT and the portal is not useful at all, I put a request for medication.A note said it will be under review and I should be able to collect in two days from the pharmacy.After two days, and not able to continue with my treatment, I called again and a different receptionist this time told me she will put in the request with the doctors on call that day.She couldn’t explain why two days ago I wasn’t given this option. This is one of many bad encounters I had with this surgery’s receptionists.Doctors are good but the administration team should go on a customer training or something.They say they are intolerant of abuse but this goes both ways I must say. | |||||||
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The receptionist is always quite rude on the few occasions I have called this surgery. I normally ignore it as there’s not much I can do if I need an appointment; I’ll just have to deal with it, and the doctors and nurses are always lovely and incredibly helpful whenever I have been unwell. However this morning I had by far my worst experience with them. I called about some urgent blood tests and the woman was extremely insensitive and unaccommodating. She made me feel awful about an already sensitive issue, and gave me no aid or reasoning. Extremely disappointed that this is my local doctors. | |||||||
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