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NameBurvill House Surgery
Address52-54 Dellfield Road
Hatfield
AL10 8HP
Phone01707269091

Websitehttp://www.burvillhousesu

Email

RatingStar Rating 21 Reviews
CQCCQC Rating

CCGNHS East And North Hertfordshire CCG
E PrescriptionsAvailable
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 GP Information
Burvill House Surgery is a GP Practice in Hatfield and provides a list of services listed below if available. This GP practice has 18 reviews with a rating of 2.3 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Requires improvement

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Burvill House Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491310 individuals have been screened out of a possible 2430 eligible people.

A total of 53.90946502 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		1310
Cervical Screening Ages 50 to 64560 individuals have been screened out of a possible 845 eligible people.

A total of 66.27218935 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.		560
Overall number of GP appointments4015 Number of appointments in Apr 2024 from a practice list size of 12345 patients4015
Face to face appointments2102 Face to Face appointments in Apr 2024 which is 52.4% of the total number of appointments.2102
Home Visits197 Home Visits in Apr 2024 which is 4.9% of the total number of appointments.197
Telephone appointments1716 Telephone appointments in Apr 2024 which is 42.7% of the total number of appointments.1716
Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
3

Good
1

Ok
2

Poor
8

Terrible
7

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Patient Reviews

Burvill House Surgery
By:Anonymous
Date:Jul 19 2023
Rating:Star Rating
Review Source

I have been a patient for over 40 years. This is an amazing surgery. I have never struggled to get an appointment. The reception staff are always polite and helpful. The Doctors are caring I can not fault the service me and my family receive.

Burvill House Surgery
By:Burvill H
Date:Aug 24 2019
Rating:Star Rating
Review Source

I have read a number of poor reviews and felt that i should redress the balance. My wife and I have been visiting the surgery for just over 2 1/2 years and have found both the medical staff and reception to be very accommodating where possible.The booking system is not the easiest to work with, but when an important issue has occurred a call back from a duty doctor has come within an hour or so.The treatment my wife and I have received has been extremely good and in a reasonable time period. It's not perfect but the last time i looked nether am I
Original Comment Report...

Reply from Burvill House Surgery
Mon, 02 Sep 2019 12:55:18 +0100

Many thanks for your positive feedback.

Burvill House Surgery
By:Burvill H
Date:Jan 15 2019
Rating:Star Rating
Review Source

In the last 2 months I have visited the surgery. One appointment was for myself & the second visit was for my son. On my visit I waited 1 hour over my allocated appointment time. On my sons visit we waited 52 minutes over the appointment time. This is not acceptable! If I turned up for my appointment 1 hour late they would refuse to see me. What is the point of giving an appointment time if they don't keep to it? I can understand some things over run but not by this much time. Both appointment were in early afternoon ( just after lunch) there really is no excuse to treat people like this. Also I stood at reception & asked to make an appointment to be told that I'd have to call back tomorrow morning. I was physically standing there & was told to call!!! It take forever to get through all at my cost! The practice manager really needs to review the system & maybe stop taking on too many patients. I have been a patient for over 40 years.
Original Comment Report...

Reply from Burvill House Surgery
Thu, 17 Jan 2019 10:35:22 Z

We are sorry to hear you had a difficult experience at your last appointment. Unfortunately our GPs/Nurses can run late due to a variety of reasons including medical emergencies. We hope you have a better experience at your next appointment. We do ask all of our patients to be a patient patient. As a long standing patient at our practice you will already know we offer 72 hour in advance appointments, advanced appointments and a triage system for emergency on the day appointments. Our 72 hour appointments are released at 8:30am each morning and once they are all booked on a particular day the next 72 hour appointments will not be released until the following morning at 8:30am. We also have an online booking system whereby you can manage your own appointments, please enquire at reception if you would like to use this service. We are pleased to hear you have been a patient with us for over 40 years and look forward to caring for you and your family in the future. Thank you for your feedback.

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Burvill House Surgery

GP Practice in Hatfield

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