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NameThe Medical Centre
Address8 Honeysuckle Way
Goldington
Bedford
MK41 0TF
Phone01234 213300

Fax01234 213345

Websitehttp://www.queensparksurg

Email

RatingStar Rating 12 Reviews
CQCCQC Rating

CCGNHS Bedfordshire CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
The Medical Centre is a GP Practice in Bedford and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 3.4 out of 5.

  Opening Times    Open
DayOpening Times
Mon08:15-13:0014:00-18:00
Tue08:15-13:0014:00-19:00
Wed08:15-13:0014:00-17:00
Thu08:15-13:0014:00-18:00
Fri08:15-13:00
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GP Services
  • Learning disability health check
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   Patient Ratings
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Excellent
6

Good
1

Ok
1

Poor
 

Terrible
4

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Patient Reviews

The Medical Centre
By:The M
Date:Sep 9 2019
Rating:Star Rating
Review Source

Every time you call up QP surgery, the first thing you have to encounter is extremely rude reception staff, they are arrogant, unhelpful and seem to think they are in control of your treatment. Without any knowledge of what you may be going through they make decisions as if they are the doctors,, trying there best to get rid of you. They are there to book appointments and take messages, not tell you no to this and no to that. This feedback is for QP and not honeysuckle way as they are very polite there.
Original Comment Report...

Reply from The Medical Centre
Tue, 10 Sep 2019 11:20:02 +0100

We always welcome written comments/complaints at the surgery and discuss these as a team. I am truly shocked of your description of our reception staff and would encourage you to make a written complaint. It is extremely difficult to identify and improve our service when the comments we receive are anonymous and generic. I am so sorry that you felt you had to express your displeasure in this way and for the treatment you describe you received.

The Medical Centre
By:Anonymous
Date:Aug 21 2019
Rating:Star Rating
Review Source

The fact that the doctors we had been with all our life was closing was devasting to us. We applied to Honeysuckle practise more for location and parking than any other reason. The doctor there acquired my husband suffering from polymyalgia following a hand operation and taking steroids which needed monitoring closely. During his first appointment he immediately felt reassured as the doctor was obviously professional but also seemed genuinely interested and caring. He now has his health complety under control and feels this is totally due to the doctor. I have recently been unwell and on visiting the doctor he immediately arranged appointments for me to be monitored over the weekend and ,I feel, went over and above. As a consequence I left feeling a lot less concerned than when I went in. All in all we feel that the moving of doctors, although forced on us, has been an excellent move and secretly wish it had happened years ago. I also must stress that the reception staff there are always polite and again go over and above to help.
Original Comment Report...

Reply from The Medical Centre
Tue, 10 Sep 2019 11:21:43 +0100

Thank you so much for taking the trouble to make these comments about our practice. It is much appreciated. I am so pleased that you are happy with the service you receive from both our clinical and administrative staff.

The Medical Centre
By:Anonymous
Date:Oct 2 2018
Rating:Star Rating
Review Source

I do not attend this Surgery but I have been there with a friend recently and both times the Receptionist has been off hand and rude, really not interested.Why would you employ someone like that to deal with people that are unwell..shocking!
Original Comment Report...

Reply from The Medical Centre
Fri, 07 Dec 2018 15:21:17 Z

As a practice we take complaints extremely seriously. We do investigate if our patients feel they have been badly served. I would recommend that your friend lets us know how she feels and be assured that this will be discussed within the practice.

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The Medical Centre

GP Practice in Bedford

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