I was coming here for about 2 years as an NHS patient. I felt that the dentist was rushing me in and out, and never gave me a scale and polish (which you are entitled to) unless I asked. When I had a tooth filled, the dentist actually filled the wrong tooth. I noticed when I got to reception, and went back in. The dentist said "you're lucky you're still within your time frame for your appointment" - so if we'd used the whole time for the appointment, I'd have had to have paid again, even though the dentist filled the wrong tooth! I changed to a different dentist after that but was still not impressed with the service, felt like they just rushed me in and out. The clincher came when I asked to have my 1 year old son put on the books, and the receptionist told me that he would have to join the waiting list. I said I thought he would be able to join as his father and I both came here, the receptionist said, rather rudely, "well I don't make up the rules!". I asked how long the waiting list is, and they held their file up, flicked through the pages, and said "this long". Obviously I meant in terms of time!!! Anyway, I've moved to a different dentist practice down the road, who took my son on immediately, and I'm so much happier with the service I receive there.
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