I have been visiting this dentist for almost 20 years I would not get a better service if I had of gone private . Ian is a star ??

Following an extraction! I was needing an extraction due to a crack & infection in my tooth (I hadn’t had one for nearly 50 years!) I was given a choice of having the same day or indeed the following. All options were discussed with me before the treatment took place. I fear as most do at the dentist regarding the lack of control & pain however, I was seen promptly and reassurance was given from the moment I walked into the room, this in some way put me at ease. Care and attention was taken during the procedure and the dentist took time to ask how I was all the way through. He explained what was going to happen and potential affects I would have. Following the procedure I was given time to come round and a full explanation was given regarding my aftercare. In addition to this I was given a leaflet with contact numbers should I have any concerns. I appreciate at this dentist there are times (as I have had in the past) when you are waiting much longer than the appointment time given and this can be extremely frustrating (and nerve wracking!) however, I am mindful this can be for a number of reasons such as some patients being late, some patients treatment being more complex than anticipated, thus needing more time, some patients having to have emergency treatment (such as tooth ache) and the amount of patients this surgery has to actually see and treat. If I was to suggest a change it would be to communicate with patients arriving and let them know why they are waiting longer than they should, I think this will appease them somewhat.
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