I first registered with this dentist last year upon giving birth to my daughter as my teeth became extremely sensitive. I booked an appointment for a check up which I had to cancel because my 2 month old baby was unwell. I then went on to book a private appointment for a consultation for veneers but had to also cancel this appointment. I have since tried to make another appointment with the dentist for veneers and have basically been told where to go. Apparently the dentist won't see me or let me book any further appointments because of the short notice I gave when cancelling my last appointments (they also have it documented that I didn't even cancel the first one, apparently I just didn't turn up, which is completely untrue). Well I'm very sorry I have to say that life does come with hiccups and things don't always go to plan, for example your child might come down with a sickness bug and you have to cancel an appointment that morning or you might not have adequate childcare because someone has let you down. I'm sorry but this reason is just unacceptable. They didn't even offer to book me in and ask me to pay a non refundable deposit. I will go an spend my £1500 at another dentist so more fool you.
Original Comment Report...

Attended in May to be told I required 2 fillings. I had to cancel my appointment (with more than sufficient notice) due to job changes and rebooked for just under a month later. When I called to re-book I was told in fact it was 4 fillings I required and not 2, they made out to me that I already knew I needed 4 which I did not!! They told me they were going to discuss this when I went in for the 2 fillings. To find the money for the other 2 they now say I need is not easy and notice would have been nice! I had made it known that I was looking at composite fillings (private) due to being young and not wanting amalgam. These were supposed to be £120 each for the 2. I was extremely dissapointed that I had not been contacted and informed in fact I required 4 of these as the price difference is quite significant. After speaking with them again regarding the finance aspect of the fillings I was then made aware the fillings were £130 each. I have 2 witnesses who can confirm I was originally told £120. I was also told I could go in and discuss my concerns (terrible needle phobia) to put me at ease. This sounded like a brilliant idea until they were going to charge me a full NHS consultation price for the privalage. Fully expecting to receive yet more surprising and shocking news when I attend this week for 2 of the fillings to take place. Complete lack of communication has led to yet more stress and anxiety that I already have going on in my life.
Original Comment Report...