I attempted to attend my appointment with my maternity exemption card which the receptionist had in front of her stating it expired on 14.03.19. She then told me that because my baby was already 1 (he was born on 06.03.18) that the system wouldn't let her do the exemption so she would have to charge me. I said why when my card shows I have a valid NHS exemption until 14th March? All she kept asking was for me to see it on the system. I said I understand her point that the system isn't allowing it but she is a person who has the card in front of her so surely she could do it. She said she couldn't and I would have to pay. You're not telling me there isn't a way this couldn't have veen overridden or if she waver sure how to she could have asked someone else but no, common sense was too much to ask for. I left the practise without having my appointment as I refuse to pay for something which should be free because of a jobsworth. Appalling treatment and I shall be moving practise. It's been a long time since I have been to the dentist and it took a lot to psych myself up to go let alone dragging my baby out of the house with me. Disgraceful experience leaving very upset. Perhaps the person in question needs some training to avoid this happening in future.
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