.This is one of only two openly disability-accessible NHS dental practices in my region, according to NHS111. If there are others they don't advertise it among their facilities, so even NHS111 let alone the public, can't find them. And there are ZERO out-of-hours emergency dental practices that are accessible to mobility-impaired people, which is pretty shocking. So I was grateful to find this place even though I had to wait through the weekend till office hours started on Monday, to get an emergency appointment. Speaking on the phone prior to the appointment, I wasn't able to get the receptionist to understand or at least to reassure me that a solution might be available to aid me with my limitations around sitting upright for long periods of time which causes me to have heart rate, blood pressure, speech and black-out problems. But as the only other accessible surgery had terrible reviews I decided to take my chance on this one, even though I did not feel confident ahead of my arrival that the practise was very disability-aware. On the day I had to sit and wait for quite a long time: an hour or two, but that's to be expected with emergency appointments. That wait unfortunately impacted on my ability to converse with the dentist and nurse, due to the nature of my autonomic impairment. However the nurse when she realised was excellent about it and very patient with me, clarifying everything that was going on and helping me with communication with the dentist, who was also understanding. I would query the advertised "Disabled Access Toilet" because the loo was a very small room which required standing awkwardly to be able to close the door, typical of the 1970's period of the building - a wheelchair would not fit in it and it has no grab rails. Similarly the surgery room itself is adequate for ambulatory patients but might be tricky for a wheelchair user because the dental chair partially blocks full access to the doorway, as the door swings inwards towards it. However for someone like me who currently walks with a mobility aid, just having all the facilities on one floor without a staircase was a godsend. So for me, it was accessible enough. I would probably be happy to return as a registered patient but I would like to raise a little more disability awareness around planning visits for people with complex or variable impairments.
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I'm very pleased with my dental centre. I've been seeing this Doctor for many years now, and they never let me down. thank you
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