Door was open when I arrived 1.40pm for my 2pm appointment. I was told by receptionists that it was lunchtime. They let me use the toilet but I then had to go outside to wait. They locked the door and didn't open it until 2.03pm. My appointment was 2pm! It doesn't say on the front door or on the website that they close 1pm to 2pm. Receptionist then chastised me for not completing online form. I said I wasn't able to do that. I then had form to complete before my appointment. My experience with the Dentist, Mr Varun Chaudhury, was no better. My 15 minute appointment was only 5 minutes. My mouth felt awful afterwards. I've had issues before about my dental treatment with this dentist so enough is enough, I'm not going back. Have had to use TCP gargle for my mouth to feel fresh again. They need to consider patients needs not everyone is technically capable.