We had to put our beloved pet down and unfortunately my two children missed their appointment at the dentist, it was their first appointment. I called the practice to explain that unfortunately due to the fact that the kids and I were too distraught and with what happened I forgot about the appointment that I was sorry the kids had missed their appointment and would like to rebook but was told by the receptionist that there is absolutely no way to rebook them as it was their first appointment and the NHS policy she told me was that if they miss their first appointment, it cannot be rebooked. Under the circumstances I am absolutely disgusted that that is the NHS policy and that no leeway could be made at the Ainsdale Dental Practice, so I cancelled my next appointments as well and will find somewhere else to go as I am absolutely disgusted and feel hurt and upset.
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