I have been a patient of this practice for 8 years. My previous dentist at this clinic was good and caring. Unfortunately he went private during the pandemic. Since then it has been almost impossible to get an appointment as an NHS patient. In mid August, I had a dental emergency. I called NHS 111 twice who advised me to call the Queen Street Dental care. So I did. First it took more than 30 mins for someone to answer the call. When they did, they told me they did not have any NHS 111 appointment. I explained that I have been registered with them. Eventually, I was offered an appointment 2 days later. In the meantime, my gum and ear pain got worse, and my face became swollen. When I went for the appointment, they told me I was late, and they could not see me anymore, and ask me to call NHS 111. When I explained to them that I have been referred by NHS 111, and it's an emergency. They told me they can't help. Then a male staff of the clinic, whom I believe is relatively new to the practice and I had never seen before, came out and verbally abused me.