Several appointments cancelled at short notice. One appointment booked almost a year in advance only to be told the dentist had booked annual leave that day. Next appointment had to be as a private patient as dentist going private after original appointment date! Really?! Even as a private patient, hygienist visit cancelled due to illness of practitioner, soonest re-sceduled appointment 5 months later. Dreadful service. Also the practice seems unable to recruit and to retain staff which is troubling.

I am an NHS patient at Bupa, Brunel Rd, Newton Abbot. There has been a very high turnover of staff for a while now, meaning that appointments are regularly cancelled/changed. Couple of recent examples: (1) My December appointment was cancelled and the next available appointment was over 4 months later. (2) Booked in for a filling. I hate needles and was really anxious, so having spent the previous week preparing myself, only to turn up and be told by the dentist that I was only booked in for a second opinion as to whether I needed a filling, and I would have to book another date for the filling. The dentists themselves (I see a different one every time) have been lovely though, which is how the practice avoids a 1-star review.
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