We were very happy patients with Bosworth Dental for something like ten years. The dentists and hygienists are good. Their management and front desk staff leave something to be desired. Since they were acquired by Oradent, there have been changes in administration procedures that were always reasonably explained away. Sadly, when one of those procedures failed miserably and impacted me quite negatively, management did nothing to try to resolve the issue. Not one thing. They didn't investigate (and if they did, they didn't tell me), they didn't put new policies into place to ensure other patients weren't similarly negatively impacted, they didn't offer one word of sincere apology or concern for the distress it caused me. And then today, I was treated rudely by their front desk staff who spoke to me in a supercilious and snotty manner. I, to my shame, did not respond well as I walked out, but all they had to do in the first place was treat me like a human being. They could have offered genuine concern and defused things for a respected patient who had built a relationship of trust with the practice over ten years, considered that if someone who has never taken issue with them is upset there might be cause; they didn't. They've lost my trust. That used to count for something.

AVOID AT ALL COSTS. This used to be a great Dental practice, now its been sold to a group and it's shockingly bad. I made an emergency appointment as filling dropped out, they did nothing even though I told them i was in pain. Dentist said come back in two weeks to get it filled, closest appointment they could give me was 2 months away! shocking. AVOID AT ALL COSTS. And when they took over the practise I was getting marketing messages from them all the time. talk about GDPR failings. I've never opted in for marketing from them or the previous owner!