I went yesterday after being told they had capacity to take on new patients, my appointment for my first check up was at 12.20 - by 1.00pm nobody had called me nor had anyone apologised for the delay - after enquiry at the desk that my appointment was 40 minutes previous I was told the dentist was running late ….. well I actually managed to figure that out myself by sitting in the waiting room for 40 plus minutes!!! When I suggested that somebody could have told me or offered me another appointment all I got was - ‘ I ll apologise on behalf of the dentist’ now friends and family had warned me about this practice and I should have listened, if they are prepared to treat you like an idiot before you even get into see the dentist then god knows how they are going to treat you going forwards. if you wish to be treated like a patient/customer go elsewhere - if you got time to just sit around and be treated like an idiot this is the place for you - top notch service if this is how you wish to be treated