I was in this dental surgery not so long ago and having waited hours what I saw during that time was complete chaos. It made me realise why the reviews and word of mouth are so bad about this place. Patients were shouting at receptionists management were clearly in the room next to where I was sitting and carried on chatting with nurses who were sat down eating. Eventually it seemed the poor receptionist had run out of patience after being shouted at by a man twice her size. I had about enough and got up to ask if she was ok, quite clearly she wasn’t. The very rude gentlemen had stormed off the nurses were running around like headless chickens, the reception team looked as if they were about to cry and I still had another hour wait. WHY is this practice employing 1 dentist when clearly the demand for treatment is rife. The whole atmosphere was tense and felt more like a prison waiting room than a dentist surgery. When I finally had somewhat poor treatment I had enough and asked to speak to the manger (whom I had seen sitting there throughout this chaos in the office) the tired receptionist went to get the manager, only she returned to tell me I would need to wait (EVEN LONGER) I’m assuming this was so the gossiping session in the office could finish. I thanked her for her time and apologised that she had been put in this position. I have worked in customer service for over 15 years and would never imagine putting my workforce in such tense situations. Safe to say I will not be returning and will be penning a letter to higher management about my horrific ordeal.
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