First experience so far has been pretty shocking and pretty embarrassing - for them. I’m bemused how little respect they have for a new customer. Recently moving to the area, I registered while they were at the London road address, signed forms and did everything that was asked. The man at reception was less than helpful, but I did what he asked and left all my paperwork with him. 1 month later, after they had moved, I thought I’d best Male an appointment now they and I have settled into new homes, but they had no records of me. So, I had to register again. No biggy, but annoying. I registered and booked a new appointment which was about a month wait. I then got a reminder two days before my appointment, but the morning of my appointment, for which I had taken the morning off work, they cancelled. They said the dentist was Ill. I get people are sick, but not the best start. They couldn’t accommodate me for another 2 weeks. I then finally visited and there appointment was rushed, the room I was in is at the bottom of the stairs and the door was left wide open, less than private. My follow up appointment was made 3 weeks later. I got the reminder text 2 days out. And the same thing happened. I took the morning off work, and I received a call the night before my appointment saying she couldn’t see me. Why? I couldn’t understand the man telling me why, all I could hear was she can’t make it. I expressed my disappointment, but there was no offer of another appointment. It was me who had to ask. This is pretty poor, especially as I have already paid for the band 2 treatment! So, I’ve paid full price for 2 appointments but not actually had the 2nd appointment. Let’s hope they don’t cancel again. Really poor show, so let’s see how next one goes, as maybe I’ll find another dentist.
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