I had an appointment for the exact time they opened. I arrived 10 minutes early, the door was open, receptionist inside and lights on etc. It was heavily raining and I had my 1 year old in a pushchair with me. I opened the door, gor her to run at it and lock it. When I said I have an appointment she said you need to wait outside until the time. Just ridiculously appaling customer service. The receptionist staff always lack an ounce of customer service and how I've heard them speak to elderly patients is appaling also. They do not clean teeth on appointments of NHS patients or do general needed work unless its absolutely urgent. The whole place looks like it needs a good clean and new management, notices and safety signs are printed and blue tacked on doors etc.
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