My husband attended the dentist because he had broken his tooth, after having a consultation and X Rays he was told that the dentist was unable to extract his tooth so would have to be referred to another dentist in Cradley Heath. That was OK but was Told he would have to pay the consultation fee. We asked at the time whether he would have to pay another consultation fee and was advised that he would. So he attended the Cradley Heath dentist the next day and the dentist asked why he had been sent there, we explained that his own dentist was unable to extract the tooth as his own dentist felt that he unable. well to our amazement the tooth was removed within seconds and no problems. So what should have been £59.10 it turned out to be £80.00 After a telephone call to the dentist and a possibility of a complaint to the NHS regarding the charge we were reimbursed with £21.10. We were told that they refer many patients to this other practice in Cradley Heath. So how many other people have paid twice for work that this dentist is unable to do. Surely if the dentist is incapable of doing the work and you are referred to another dentist then why should you have to pay for the consultation fee twice. PLEASE MAKE SURE THAT YOU DO NOT PAY TWICE FOR YOUR CONSULTATION FEE.
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