Reply from Chineham Dental Surgery
Mon, 27 Nov 2017 14:14:30 Z

Thank you for your feedback. We take complaints very seriously and investigate them in full, to learn and improve our care and service. We have tried to address your feedback with our Receptionists, but your feedback is anonymous with no names, dates or times mentioned, makes it difficult for us to follow up as we get new patients regularly wanting to register. Our Receptionists have always been complimented as courteous and helpful. The Receptionists follow the procedure we have for registering new patients. We require patients to complete their medical history, prior to booking appointments so as the dentist is familiar with their medical conditions at the first appointment, to do an oral health assessment, before any treatment can be prescribed. Had you been a patient of the surgery this would not have been necessary, and an emergency appointment offered to you. Without any record of your medical history or oral health assessment, it is not feasible to offer you an emergency appointment. Furthermore, demand for appointments at this time of the year is usually high as we approach Christmas. We would welcome you as a patient, so please register with the Practice and we will endeavour to get you an assessment appointment as soon as we can in the New Year.