This review reflects on the receptionists of this practice, not on the dentists. On my first-ever appointment in early 2017, a routine check, the receptionist overcharged me. By the time I got home, they had realised their mistake and reimbursed me immediately, which was nice and they also sent an apology card (the enclosed Disney princess sticker was a bit odd, but hey, if that floats your boat). The receptionist had also gotten my details wrong, which I asked them to change after this first visit. I rang this same receptionist when I wanted to change the date of my second routine check, because I had the flu. They told me that I wasn't in the system and that I had called the wrong practice. I was a bit taken aback by their snooty reply and manner, because 1) I know my practice and 2) surely a service provider should try and retrieve a clients details as well as they can before suggesting that the client doesn't know what they are doing. An hour later I got a passive aggressive voicemail message from their colleague, telling me that I had missed the appointment. I called back and as it turns out, the receptionist hadn't been able to correct my details within the past 6 months, which is why they couldn't find me on the system. They apologised with a total lack of empathy and asked me if I'd like to reschedule (the nerve!). No thank you! I'm sure there are plenty of other dentists in Witney with friendlier and more competent receptionists.
Original Comment Report...