my son was referred to be assessed only to be told the only way the crowding issue could be resolved was by plucking out perfectly healthy adult teeth. that assessment has put my son off correcting his teeth. we happened to be referred on to a different orthodontist where she has assessed he actually meets NHS criteria or treatment. no need to remove 4 healthy teeth as well. but with covid we've missed a year and now he's 18. we're struggling to get his case be handled as an NHS case ... very upset. to top it off, practice has closed, without even telling us. So my question is, where's all the patient records?? the practice has the duty to maintain patient records for 11yrs or until the patient is 25yrs old... whichever is longer. it's all just gone...poof...