I have just called the practise as i had a filling last week that is obviously not right as it is painful to eat toast, let alone anything hot or cold. I explained this to the receptionist and that we are going on holiday next Wednesday. She offered me a sit and wait appointment next Wednesday! Did she not listen? I explained again and she said she couldn't do anything about it. I said she was being unhelpful and she told me i was shouting at her! I asked to speak with someone else as i could not go abroad for 2 weeks with a potential problem with my tooth. She then suggested i wrote or emailed as there are no appointments! The dentist is an excellent dentist, however he and his team are let down by an extremely rude, abrupt, impolite (never a please or thank you) and discourteous receptionist who appears to have a contempt for the customers that come to the practise. She does not seem to have an understanding of what it means to be the face of a business and i should imagine business is lost for the dentist and his team by the very person who is meant to be representing them to members of the public. Appalling.
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