I will start by saying that the dental treatment I have received at the practise has always been good. I have been a patient for over 20 years and things have been fine. Recently however I have experienced a lack of professionalism from the desk staff. They continue their conversations with each other whilst your waiting, at a recent appointment the person who took my details didn’t check me in so I ended up waiting over 40 minutes for my appointment, luckily the dentist had seen me and come to check where I was. At his last appointment my husband asked for a dental claims form back and because he wasn’t sure when I gave it in they wouldn’t check for it. When I went there with a new form later on the woman laughed at me, clearly amused at having wasted my and my husbands time, when I tried to hand in a new form she was able to get the form immediately - what a completely unproffessional attitude from the desk staff.
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