i HAVE BEEN A PATIENT HERE FOR ABOUT 15 YEARS WITH sTEVEN AND cARA, PREVIOUSLY i EXPERIENCED POOR AND BAD TREATMENT ELSEWHERE AND HAVE BEEN EXTREMELY SATISFIED WITH THEM BOTH. i AM COMPLAINING TODAY ABOUT THE RECEPTION STAFF. ON tUESDAY 21ST JUNE I HAD AN APPOINTMENT TO SEE CARA AT 11.30 ,ON ARRIVAL AS USUAL NO SPACE TOPARK NEARBY SO I GO TO THE NEARBY CAR PARK, I SEE ON ENTERING THE PRACTICE A CAR PARKED ON YOUR DISABLED BAY WITHOUT A DISABLED BADGE. i CHECK IN AND AT 11.50 i AM USHERED IN TO SEE A LADY i DO NOT KNOW INSTEAD OF CARA. i COULD HAVE BEEN TOLD THE PREIOUS DAY THAT CARA WASUNAVAILABLE OR EVEN AT CHECK IN. BUT WAS NOT NOW ALMOST A WEEK LATER CAN SOMEBODY EXPLAIN AND MAYBE APOLOGISE??