Queens Hospital

my husband was in majors on 17/09/19 , I would like to highlight the great care the staff nurse provided and how grateful we are , she is an extremely pleasant lady as well as showing care and compassion , she was so vigilant in the care she provided , so cheerful , she made the whole experience a pleasant one. The staff nurse Greeted us as soon as we arrived on the ward with a smile on her face , she is a great example of what care looks like and I hope she gets recognition for her hard work and commitment to providing great care

Reply from Barking, Havering and Redbridge University Hospitals NHS Trust
Mon, 16 Sep 2019 17:44:37 +0100

Thank you for taking the time to make us aware of your experience, I am so sorry to hear that you were unhappy with the consultation with the consultant. If you would like to discuss your concerns further you can contact our Patient Advice and Liaison Service who will do all they can to try and help you. The PALS service can be contacted on 01708 435 434 or by email, bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback. Kind Regards Michele Elliott Interim Divisional Director of Nursing Surgery Division

was told by consultant sending me home with 3 meds nurse said none and stroppy had to get ward manager to put things right unhappy at poor testing asked for ct scan only did normal xray for bad spasms which had stopped me washing and eating at home as on my own was denied seeing a social worker to get help in doors