Lynfield Mount Hospital

Reply from Bradford District NHS Foundation Trust
Fri, 01 Mar 2019 10:57:48 Z

Thank you for taking the time to post your experiences on Care Opinion. We are sorry to hear that you feel the service has not provided the appropriate treatment and support. We would like to understand more about your experience and concerns and your feedback is very important to us as it will help us to learn and make changes where needed. We would like to encourage you to contact Patient Advice Complaints Department 01274 251440 or Email: advice.complaints@bdct.nhs.uk to provide us more information about your concerns and we can then consider how your concerns can be further addressed

Staff struggled to manage a few aggressive patients which meant they had little time to spend with the quieter ones like myself. Ward was often understaffed but they staff on duty did what they could. The smoking ban has caused massive problems as there are not enough staff to keep escorting people outside all the time. I was happy with my treatment and care.

Reply from Bradford District NHS Foundation Trust
Wed, 25 Apr 2018 13:01:31 +0100

Thank you for your comments and feedback. Since your time on the ward across our Acute Care Services we have worked hard to improve our recruitment retention rates, ensuring we have more substantive staff on our wards who are able to be responsive to each individuals’ care needs. The Organisation also recognises the challenges associated with the ‘Smoke Free Policy’ and our Executive Management Team and Trust Board are currently reviewing this policy, visiting other Organisations and listening to feedback to look at what changes may need to be implemented to make this more manageable and acceptable for all concerned. If you would like to talk to someone about your care in more detail, please contact a member of staff involved in your care if you feel comfortable in doing so or you can also contact our Patient Advice Complaints Department on 01274 251440 or e-mail: advice.complaints@bdct.nhs.uk

Reply from Bradford District NHS Foundation Trust
Mon, 22 Jul 2019 14:54:00 +0100

Thank you for taking the time to post your experiences on Care Opinion. We are sorry to hear that you feel the service has not provided the appropriate treatment and support. We would like to understand more about your experience and concerns and your feedback is very important to us as it will help us to learn and make changes where needed. We would like to encourage you to contact Patient Advice Complaints Department 01274 251440 or Email: advice.complaints@bdct.nhs.uk to provide us more information about your concerns and we can then consider how your concerns can be further addressed