My mother was admitted to Whitstable amp; Tankerton Hospital, as she had developed cellulitis on her lower legs, which had become ulcerated. She was initially treated at the William Harvey Hospital in Ashford and had been out for 2 weeks, before complications set in. By the time mum was referred to the Wamp;T she was very frail, so physical rehabilitation was impossible. After the first week, she developed a chest infection, which was no reflection on the hospital and became weaker and weaker, before passing away on the 16th of August. But before she lapsed into unconsciousness, she was full of praise for the quality of nursing and kindness of the staff, an observation, I would wholeheartedly agree with. One of my family, who is a Ward Sister at the William Harvey visited her twice during this period commented on how impressed she was with the level of care. At the end of the day, they did all they could for her and more, so posting some bitter one star review would be unfair, untrue and will not bring her back.
Original Comment
Reply from Kent Community Health NHS Foundation Trust
Fri, 23 Aug 2019 08:05:50 +0100
Dear Nick
Thank you for taking the time to give us feedback about the care your mother received during her stay with us at Whitstable and Tankerton hospital. Please accept our sincere condolences for your loss.
The staff on the ward thought how remarkable and brave your mother was and how she carried herself with the upmost dignity to the end. She was clearly distressed and in pain on arrival to the ward, which we very soon manged to get significantly controlled. We got to know her and her needs very well and felt a great sense of pride in giving her the care she deserved. We have been left with fond memories of her polite and gracious attitude in return to the staff as she was so appreciative of everything we did for her. And despite the high volume of patients we care for we never forget a single one.
The team are very touched to hear that your mother praised them for being kind and providing a high standard of care.
Best wishes
Becky May
Interim matron
Friends ward
Whitstable and Tankerton Hospital
Kent Community Health NHS Foundation Trust
4th Floor 18 St Cross Street, London, EC1N 8UN
0800 1932273
