Sheppey Community Hospital

Two fantastic nurses this morning, was in and out within half an hour. Made my child feel at ease when dressing, cleaning, gluing/ strip stitching a wound. Fantastic care, and two wonderful nurses who were amazing, kind and just overall lovely. Thank you so much, you’re amazing and put a smile on my child’s face treating her with such care.

Reply from Kent Community Health NHS Foundation Trust
Tue, 01 Oct 2019 16:36:19 +0100

Dear Lucy Thank you so much for your lovely review of the care your daughter received at Sheppey Minor Injuries Unit this morning. It is wonderful to know that the two nurses helped to reassure her and quickly gave her the treatment she needed. We hope she is feeling much better now. We will pass on your kind comments to the staff. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

I went to sheppey a and E following an accident at work earlier today 18th sep 2019 a nasty gash on the back of my hand was put on urgent to be seen and was seen within 5 /10 mins by the most lovely two nurses I could ask for they calmed me down cleaned it up one even made me a cup of tea they were bubbly and helpful the entire time I was there made an incredibly tidy job with the stitches with some helpful information to go home with would highly recommend the a and E department for dealing with something like this.

Reply from Kent Community Health NHS Foundation Trust
Thu, 19 Sep 2019 07:55:52 +0100

Hello Joe We are sorry to hear of your accident and the need to seek medical attention and thank you for taking the time to give us feedback about your experience at Sheppey minor injury unit. We are very pleased to hear that you were attended to quickly by two of our helpful nurses who also gave you some information to take away with you. Your kind comments will be forwarded onto the service to be shared with the staff. We wish you a speedy recovery from your hand injury. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

I attended the minor injuries unit with my 2 year old daughter who had accidentally split her ear, and the clinical care and support we received was excellent from arriving at reception through to the clinical intervention. The staff at the minor injuries unit were knowledge and thorough in their assessment, understanding of my daughters distress; the treatment plan was fully explained along with the back up plan should my daughter have not stayed still. The staff liaised with the ENT specialists at Medway Hospital to ensure the most appropriate treatment was undertaken and their aftercare advice was clear and concise. The staff were sensitive in their management of my daughter and tried everything to put her at ease which was greatly appreciated! Thank you for an excellent service and for your heartfelt care and attention.