West Heath Hospital is a care provider near Birmingham and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 31 reviews with a rating of 4.2 out of 5 and a CQC rating of No Rating.
Care Provider Location and near by additional services
Patient Ratings
Excellent
25
Good
2
Ok
5
Poor
1
Terrible
4
Patient Reviews
West Heath Hospital
By:
Anonymous
Rating:..
Dec 20 2022
This hospital is I am sure a wonderful This place, butnthebtrutj about a district nurse who works there must be exposed . This video is authentic and has not been manipulated in anyway. The district nurse in this video is named Heather Maira Swain, and this is an example of her reign of hatred towards her neighbour.
This is one example of the many times Heather Swain willingly made her neighbours, and her ex husbands life a misery, by deliberately depriving them of sleep. This was recorded at 02:15 in the morning.
This was done deliberatley to antagonise her neighbour Nicola Hughes, and to gode her into confrontations.
Heather Swain was constantly drunk on her days off from work and the nights before he shifts, and would deliberately antagonise Nicola into a reaction, then call the police and blame it on Nicola.
The behaviour of this Nurse was captured on a dog monitoring camera I out into the living room to momitor the wellfare of my dogs, as I was so concearned for their welfare.
It is clear from the footage that Heathers actions are deliberate as she can be seen pulling faces at the camera and mouthing profanities and making howling noises through the wall and banging on the wall too.
This was also witnessed by myself, her ex husband, as I was awake upstairs unable to sleep, and I had to go to work in three hours.
Heather was drunk, as usual, and in this state, she was very unpredictable and dangerous.
Heather has also heen responsible for the reading of Nicola Hughes's medical records and took great delight in telling her family, friends and children about two terminations Nicola had earlier in her life. There is no way that Heather would know anything about this unless she had acessed Nicolas medical file, which is a gross breach of patient confidentiality and a criminal offence. This revelation left me stunned and disgusted.
It is only right that Heather Swain be made accountable for her actions, and for people to know the true extent of her unbalanced and
West Heath Hospital
By:
Tom
Rating:..
Jun 15 2021
Awful can't wait to get a poor man out of there even go agrees basic care needs are not being met.Things only get done after complaints as nothing is taken notice of.not kept informed put formal complaint in no one bothered to respond today even though matron promised someone would.Its made me more determined to discharge this poor man.awful place no duty of care
West Heath Hospital
By:
Karen
Rating:..
Aug 2 2019
After not receiving great treatment at the queen elizabeth and Mosley hall my amazing mom ended up at the willows I was not happy about this decision as I felt like she was being past around like a piece of meat and nobody wanted to help her . I was so wrong the staff here are amazing .The nurses were so caring she was kept immaculately clean which would have so important to her . The kindness shown to her and me I will never forget just the little things like holding her hand and talking to her or giving her a kiss checking in on me to see if I’m ok trying to get her eat and drink and it was not just with my mom I was there hours and hours during the last 2 weeks of my moms life and the staff were fabulous with all the patients. If the government want to know how to treat elderly patients they should come here and take note. Once again I would like to thank everybody at willows I don’t know how I would of got through this very sad time without you all ????
Reply from Birmingham Community Healthcare NHS Foundation Trust Fri, 02 Aug 2019 17:48:23 +0100
Dear Karen
May I offer my sincere condolences for your loss, and hope you and your family have had chance to reflect on your mother's life and all the good memories you have of her. Thank you for taking time to give feedback on the care and support provided during her stay on Willow House. I have forwarded your comments to the Senior Nurse to share with the team, and I know they will really appreciate your kind feedback.
Thank you again for your feedback.
With kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust
West Heath HospitalWest Heath Hospital is a care provider near Birmingham and provides a list of NHS procedures with quality scores and reviews available to compare below if avaiWest Heath Hospital,Rednal Road,Birmingham,B38 8HR0121 466 6000https://www.bestcarecompare.com/hospital/info/detail.aspx?x1=RYW24
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West Heath Hospital, West Heath Hospital,Rednal Road,Birmingham,B38 8HR
Check out procedure ratings, cqc ratings and patient ratings for the West Heath Hospital