I was seen by a very professional triage nurse within about two hours of arrival and it was deemed I was unwell enough to see an A&E doctor for possible concusion following an unexplained black out. Despite being told I would need a CT scan... to rule out a brain bleed I was ushered into a filthy cramped waiting room and ignored for five hours with no access to a usable toilet. At hour five I asked how long it would likely take, I was told it would be 7+ hours to see somebody and when I pushed they confirmed I would then just start another queue for the CT scan only to again queue to see the doctor for my results... meaning the 7 hours quoted was really 12+ befor anything meaningful would be done. Only when I signed to discharge myself did somebody hurriedly look at my ECG result to reassure me I wasnt having a heart attack despite that really never being my issue! So five hours wasted and no help given... a truly broken system. The staff I spoke too all clearly wanted to help but they have to function in a broken system that lacks the resources to offer any real service. Incredibly dissapointing

I was first referred to St Mary’s in 2019 and it was pleasant, unfortunately when being re referred this year I’ve found the complete opposite. Staff are wonderful but there is noticeably a lot less of them. Appointments are being cancelled and changed without any information, often having to chase the receptionists up for appointments etc. We were hoping to discuss the start of our treatment today with our consultant, the appointment was confirmed twice via text and ‘my mft’, both myself and my husband took time from work ready for it. When logging into our online portal we noticed that our appointment had been moved to another months time. Another month for us waiting in limbo. Not one person contacted us to let us know. When I called I was told that this was ‘due to strike action’ and they were genuinely sorry and apologetic that we should have been informed. We were aware of the strikes (to which we understand), but according to the website if you hadn’t been informed of anything you are to attend appointments as usual. As you can imagine we are so deflated. This isnt the first time we haven’t been updated or informed about appointment changes, I’m not sure if it’s an issue with the ‘mft’ service or lack of staff. We have had to make the decision to move our clinic, as we no longer feel confident that this service will provide the care and treatment to the standard we require.

Staff was rude and not helpful, I left without treatment after almost six hour of wait, I was dead tired, no space to sit or sleep, people shouted at staff because they were so rude. Looks like people are being treated like animals, stuffed in small space and waiting for 8-10 hours to be seen by staff for a total duration of 20-30 minutes. What’s the system NHS has designed? Why highly tax paying nation in the world is being treated like third world country? In A&E, it’s written 4 hours to see nurse then 8-10 hours to see a doctor, why is it like that? Is it a crime to get sick and come to A&E? Your system a failure and your priority is just to get more and more money but not to give speedy and quality services to the nation. Jokers write my discharge time within 2 hours of my admission while I left hospital after six hours of discomfort. No one wants to come in A&E and GP are just time eaters.