Clay Cross Hospital

Reply from Derbyshire Community Health Services NHS Foundation Trust
Mon, 18 Jun 2018 09:16:00 +0100

Thank you for taking the time to share your fathers experience with the Clay Cross Community Nursing Team. We are pleased to hear that your father received good quality treatment appropriate to his needs and that he was greeted by caring, compassionate and professional nurses that put him at ease and that they also gave him reassurance about any follow up appointments he may have. We continually strive to deliver the best possible individual care to our patients and feel privileged that you have taken the time to feed back to us. I will be sure to pass on your comments to the team. With many thanks Chrissy Fairey - Patient Experience Information Officer

My Father in Law was re-admitted to Clay Cross hospital after a request made by the family for palliative care. The reason for the request to return to Clay Cross Hospital was partially due to the utter lack of dignity provided by Pearson Ward in Chesterfield hospital. Unfortunately due to work commitment I could not attend during his first short stay on Alton ward but the family members who did said they were impressed by the ward and staff. Following my first visit I found the staff to be polite and attentive. ALL staff on Alton ward constantly gave their utmost care and above all respect for the patient and family. At no time did I feel that I was being fobbed off with answers to my questions as the Doctors and nurses always made you feel that you, your family and above all the patient came before anything else. Although naming individuals is not permitted it is quite clear that the senior nurses set a shining example which is reflected in how the rest of the staff operate. The ward and rooms were always clean and staff delivering food and drinks were helpful and polite, absolutely nothing was too much trouble.

Following shoulder surgery this year I chose Clay Cross Hospital for the physiotherapy I required. The service I received was second to none; friendly, knowledgeable, understanding, professional and with empathy. The main physiotherapist I saw was absolutely brilliant, she got my shoulder moving very quickly and provided me with exercises to do at home in between the weekly sessions. I also joined the shoulder clinic sessions where several patients with similar injuries/problems to mine attended - what a briliant idea! Strengthening exercises within a group was great in addition to 121 session as required. I have nothing but praise for the team;the staff ran these sessions with great humour and professionalism. Without the dedication and committment of the physiotherapist and her colleagues to get my shoulder back to normal I doubt I would have the excellent result I now have.

Reply from Derbyshire Community Health Services NHS Trust
Tue, 28 Jan 2014 09:11:11 Z

Thank you for the feedback you have provided. It is great to hear how you have benefitted from the service. Your comments have been passed on to the staff involved who are greatly pleased and encouraged to know that the work they are doing has given such a positive experience for you. Mike Wrigglesworth, Outpatient Physiotherapy Operational Lead