Norwich Community Hospital

Reply from Norfolk Community Health and Care NHS Trust
Thu, 19 Sep 2019 13:46:13 +0100

Hello Beverley, thank you for your comment about Parking at Norwich Community Hospital, sorry that you had difficulties accessing the pay and display machines. I have checked with our Travel Team who have advised that Pay and Display machines at Norwich Community Hospital do not accept notes or card payments themselves, as part of our system we incorporate a pay by phone method as an alternative to paying at the machine, details for which are displayed both on each Pay and Display machine and at our Main Reception. This system is called Phone and Pay, and allows visitors to make a credit or debit card payment by phone call to an automated payment line. In addition, the system can also be accessed by an app which is available to download onto a smartphone, and is called Phone and Pay. This system does provide information on a method by which such payments can be made. Unfortunately, as the Norfolk and Norwich University Hospitals NHS Foundation Trust operates their car park separately from the car parks managed by the Norfolk Community Health and Care NHS Trust, the systems used cannot be shared between them, and instead each NHS trust makes its own arrangements, which will necessarily vary. regards Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

After complaining to my doctor on lots of occasion about this thing on my foot which was very painful, I got a referral to podiatry. I had my first appointment in which I was told by the person who had been doing the job for 25 years and had no idea what it was. They wrote to my doctor about another referral to dermatology to find out what it was. I waited the 18 weeks (still in a lot of pain) for this appointment to be told within 5 minutes that this was a corn and asked why I had come to them as they do not do corns. I tried to explain what had happened and they said that they could not help me. I have now had this corn on on foot for well over a year, I have paid privately to have it frozen twice and cut away 6 times but it still grows back and because its on the bottom of my foot it is very painful to walk on it. Firstly I would like to know why the podiatrist did not know what it was especially when it took just minutes for the consultant to remove the skin and diagnose a corn. Secondly, I want to know why I can not come back and be treated for this corn as I have been told by my doctor he can not refer me again

Reply from Norfolk Community Health and Care NHS Trust
Wed, 20 Mar 2019 13:44:37 Z

Hello Purplegirl Sorry to learn about the pain you are experiencing with your foot and the frustrations you have experienced with referrals, waiting times and diagnosis. I can appreciate that this has been unsatisfactory for you. To be able to help in answering the questions you have regarding the diagnosis and re-referral to Podiatry, please could you contact me directly so that I can follow up and investigate this on your behalf with the Podiatry service. Kind regards **Christine Little, ****Patient Experience Lead 01603 272507**

Reply from Norfolk Community Health and Care NHS Trust
Wed, 01 Aug 2018 10:15:42 +0100

Hello Yvonne Thank you for leaving a comment about Breast Screening Service. This service is operated by Norfolk and Norwich University Hospital so I will ensure it is passed on to them . It is lovely to read about when a patient has an experience which we would all hope for, in terms of being seen on time, relaxed and with care and attention. thank you and best wishes Christine Little Patient Experience Lead, Norfolk Community Health and Care NHS Trust