Sunderland Psychological Wellbeing Service

Reply from Northumberland, Tyne and Wear NHS Foundation Trust
Mon, 18 Feb 2019 17:03:41 Z

Ella, I am very sorry to hear you have not had a good experience trying to access our services. Thank you for your feedback regarding the IAPT website. Please be assured we take all concerns raised seriously and we are trying to rectify the current problems regarding the IAPT website. Should you wish to refer yourself we are happy to receive a phone call from you on 0191 566 5654 which is our self referral line and this will ensure you speak to one of our admin team who will then book an appointment for you to discuss your needs with one of our clinicians. Alternatively you could contact the service on 0191 566 5450 and speak to one of the team coordinators who would be happy to progress a referral for you. Kind regards, Heather Blackburn Community Clinical Manager, Community Services (South)

Reply from Northumberland, Tyne and Wear NHS Foundation Trust
Wed, 29 Aug 2018 14:20:57 +0100

Thank you for your comment and for raising this issue with us. I am very sorry that your experience of our IAPT service has not been a good one. I hope that following conversations you have since had with the service that we are now able to provide you with the support you require and you can now gain benefit from the therapy offered. I hope you find this beneficial and helpful.