Rutland Memorial Hospital - University Hospitals Of Leicester NHS Trust

After telephoning 111 service at 11.30 am on a Saturday, I spoke with the doctor on duty. He was extremely knowledgeable, empathetic and helpful. I had to travel approx 14 miles, but this is far less than the 20 mile journey to my local large Aamp;E hospital. I was duly offered a appointment for 12.30pm. I arrived 5 minutes early, and the Doctor was waiting for me in reception ! Having been called in immediately, a thorough consultation and examination was then conducted. I had been in extreme pain since 2am, and he was exceedingly gentle and thorough......prescribing a variety of medications, which my partner was able to collect from the pharmacy situated next door to the hospital immediately. Arrived back home around 1.30pm.....WOW ! My pain has now been alleviated. I cannot speak highly enough of this service....... thank you, thank you, thank you.

We visited a past work colleague who was recuperating after surgery in Leicester. Finding the hospital is not difficult, it is reasonably well signposted within Oakham, but we were surprised that it was not identified on our generally well-up-to-date on-board GPS. So, if you are unfamiliar with the area we suggest that you make sure that you enter the Post Code in your GPS and keep a good lookout for the entrance to the car park (the hospital is screened by trees and is not a tower block!). We had no information re where our colleague was located within the hospital. A name was sufficient at Reception to readily elicit some directions, and this was subsequently repeated with another member of staff as we homed in on our destination. Conclusion – the staff know the patients. Everything we saw during our visit was fine. The car parking arrangements are an added bonus; the polar opposite of many hospitals.

In the past, I have required treatment for lower back problems, foot issues and now currently physio following a broken arm. The physio team are patient, polite and totally professional at all times. With early treatment and suggested continued home exercises Ive been able to return to my daily routine pain free. The Back Class was very informative and helpful, I would highly recommend this course if offered as being helpful for back problems. With a broken humerus I am again under their care and although progress, on this ocassion, is slow I have already seen an improvement and my confidence given a necessary boost. A very big thank you to my doctor at the Oakham Practice for the early referrals and the Physio Department based in the Rutland Memorial Hospital for their treatment.

Reply from University Hospitals Of Leicester NHS Trust
Fri, 29 Dec 2017 12:02:11 Z

Dear reviewer, thank you for taking the time to leave a review for Orthopaedics. We are pleased to hear that the Physio Team have helped you recover from a range of issues and they have given you the necessary exercises and support to help you recover. Your comments are appreciated and will be circulated to the teams involved in your care. We hope you continue successfully with your recuperation, best wishes, Communications Team, Leicesters Hospitals.