North Manchester General Hospital

I attended the class from the end of August until last Thursday (3 October). I really enjoyed my time here. The physios who ran the classes were very friendly and encouraging. The physio I saw yesterday said Id done so well that I was discharged and encouraged to keep up with the exercises at home. I am now able to walk without my stick and can also use stairs confidently, which I couldnt do before. I was also reassured about any concerns with my new knee. Many thanks to all the staff

Our recent experience of this hospital has been mixed. There are some very caring, supportive and knowledgeable staff and some who lack the basic skills required for such a profession showing little empathy or understanding of ‘nursing’. The hospital is very dated but clean. Communication between staff and next of kin is poor. We found it very difficult to speak to a doctor and impossible to speak to the consultant (even their secretary couldn’t contact them). Waiting for consultants to confirm surgery dates and times took an age only to be cancelled on two occasions which led to anxiety and undue stress. Infection after infection caught in the hospital. Some staff work very long hours, some working a 14 hour shift. Our experience and opinion of this hospital is mixed. I would need to see vast improvements and a better standard of care before I could recommend this hospital.

Reply from Pennine Acute Hospitals NHS Trust
Wed, 02 Oct 2019 08:49:09 +0100

Thank you for taking the time to post your comments regarding your recent visit to our hospital. Our staff work very hard striving to provide patients with excellent care and experience so we would like to apologise that your experience didnt meet your expectations. It is difficult to respond in full to your concerns without more information but please be assured that the issues you have detailed have been forwarded to General Surgery. In order to allow us to investigate this further, can I ask that you contact our Patient advice and Liaison Service (PALS), 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via the NHS Website and they will do their best to address your concerns. Kind regards The Patient Experience Team.