University Hospital Of North Tees

Visited yesterday morning re an abscess on my leg that didnt seem to be healing. I was sent for triage within 5 minutes and saw the clinician probably about 10 minutes after that. I was worried but he was really reassuring and friendly. A nurse was called in to re dress the wound who was really gentle with it then they took a detailed history, gave me some antibiotics and clear advice on how to look after it. He also told me in what situations I may need further treatment and they took my pulse ect again, so I felt like they were being really thorough. My wound is now starting to heal quite well already. Thank you very much.

Reply from North Tees and Hartlepool NHS Foundation Trust
Wed, 07 Aug 2019 09:00:25 +0100

Thank you for leaving a comment on NHS Choices. Your comments will be forwarded to the team involved in your care. Please accept our good wishes for the future. If you would like the Trust to investigate your concerns could you please contact the Patient Experience Team on 01642 624719 or email patientexperience@nth.nhs.uk

Following an emergency admission, I had what can only be described as the ‘honour’ of being accommodated on Ward 36. I was very unwell, when I arrived, HAD to lay flat (due to my condition) amp; my eyes had to be covered due to extreme light sensitivity. This had been terribly disorientating all day but I was greeted that night with such warmth, calm amp; tenderness by a wonderful Staff Nurse. I was given a buzzer to call for ANY help plus a lovely HCA introduced himself, saying he’d be sat in the bay ALL NIGHT giving 1:1 care to another patient amp; to just call his name if I needed ‘anything’. I couldn’t have wished to feel safer or more secure whilst feeling so unwell amp; in a vulnerable position/predicament. Nothing was too much trouble for qualified staff, HCA’s or ancillary staff. Not an eyelid was batted, when they wanted to routinely change my sheets. I explained I HAD to lay flat amp; immediately I was offered (amp; accepted with delight) THE most professional, dignified, caring amp; refreshing bed bath. Having been poorly at home, in bed, for almost 1wk it felt absolutely wonderful. The ward is immaculately clean amp; the floor cleaner had a reassuring very clean ‘bleachy’ odour to it - unlike some sprays amp; buffing machines. We had cause to ask a member of ancillary staff to check the facilities as a patient found them ‘concerning’. Without hesitation the toilet area was coned off, emptied, bleached thoroughly amp; mopped within 1” of its life! A member of the catering team recognised my special dietary requirements amp; went out of her way to find me something suitable to eat from elsewhere in the hospital. The staff on Ward 36 are a fantastic blend of true team work. They’re professional, kind, caring, friendly, welcoming amp; will try their level best to put even the most ill patients at ease or as comfortable as they can. I’ll never forget their tremendous kindness to me, when I REALLY needed it.