My dad has been under the care of the Royal Marsden Sutton for a number of years Absolutely fantastic doctors and staff. The staff in the pharmacy are put under a great deal of stress with getting prescriptions from the doctors. This has been exasperated by new computer system. Our waiting time has been upto 4.5 hours. This is exhausting for patients who are extremely sick and weak from treatment. Please. Please Please sort out this system. Its really not acceptable. It doesnt help the patients stress levels.

Amazing staff & care by the clinical trial team at this hospital, they have gone massively wrong with the pharmacy! They have implemented a new computer system which clearly isn’t ready and it takes hours for a prescription when the pharmacy desk gives you a ticket and says ‘it’ll be about 30mins’ after waiting 2 & 1/2 hrs it was finally ready, no communication just have to sit in the transport chairs and hope for a seat as there’s no where else to wait and see the numbers on the screen. They urgently need to get a handle on this, I wasn’t the only one waiting hours, one lady had had to go home the previous day as it wasn’t ready and then had to wait another 4 hrs the next day, so they think we don’t have a life outside the hospital!? Super grateful to be having care but once we’ve been told we can leave by the dr’s we want to go not sit around for more hours, please get this system sorted or at least be more honest about wait times and delays so we have a choice to stay or go and come back.